Terms of Service
Terms of Service
Welcome to Pickarli. These Terms of Service (“Terms”) govern your use of our website, our online store, and any purchases made through pickarli.com (the “Site”). By accessing or using our Site, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our Site or purchase our products.
1. About Us
Pickarli is a footwear care and cleaning brand offering shoe-care accessories and related products online.
Business Information:
Company: Pickarli
Address: Office 15242, 182–184 High Street North, East Ham, London, E6 2JA
Phone: +44 7577 304625
Email: support@pickarli.com
2. Scope of These Terms
These Terms apply to all orders and contracts made between Pickarli (“we”, “us”, “our”) and you as the customer (“you”, “your”) via our online store.
By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
3. Online Store & Contract Formation
3.1 The product information and listings on our Site are an invitation to treat and do not represent a binding offer from Pickarli.
3.2 When you place an order by completing checkout and clicking the button to confirm your purchase, you make a binding offer to buy the products in your cart.
3.3 A contract between you and Pickarli is formed when you receive an order confirmation email from us. This email confirms that we have accepted your order.
3.4 We reserve the right to refuse or cancel any order in cases such as payment issues, suspected fraud, incorrect pricing, or if the product is no longer available. If we cancel an order after payment has been received, we will issue a full refund.
4. Prices & Payment
4.1 All prices displayed on our Site are shown in the relevant currency (e.g. GBP, EUR, USD) and include applicable taxes where required, unless stated otherwise.
4.2 Any additional fees, such as shipping (if applicable) or customs charges, will be made clear during checkout or in our Shipping Policy.
4.3 We accept various payment methods as displayed at checkout (e.g. credit/debit cards, PayPal, Shopify Payments). By submitting payment information, you represent and warrant that you are authorised to use the chosen payment method.
4.4 Payment is due at the time of order. Your order will only be processed once payment has been successfully completed.
5. Shipping & Delivery
5.1 We offer Free Worldwide Shipping as described in our Shipping Policy.
5.2 Estimated delivery times, processing times, and carrier options are set out in our Shipping Policy. These are estimates only and are not guaranteed. Delays may occur due to customs, weather, carrier issues, or peak seasons.
5.3 The delivery address you provide at checkout is used for shipment. Please ensure that your address details are accurate and complete. We are not responsible for non-delivery or delays caused by incorrect or incomplete addresses.
5.4 Depending on logistics, items from the same order may be shipped in separate packages.
5.5 Risk of loss passes to you upon delivery of the order to the address provided.
6. Customs & Import Duties
6.1 For orders outside the UK or your local jurisdiction, customs duties, taxes, or other import fees may apply. These charges are not included in our product prices and are the sole responsibility of the customer.
6.2 By placing an order with Pickarli, you agree that one or more packages may be sent to you and that any applicable customs charges must be borne by you.
7. Returns, Refunds & Right of Withdrawal
7.1 We want you to be happy with your purchase. If you are not satisfied, you may be eligible for a return or refund under our Return & Refund Policy.
7.2 Our policy includes a money-back guarantee within a specific period (e.g. 30 or 60 days, as stated in the Return Policy), subject to conditions such as:
- Items must be returned in their original condition, unless faulty
- Proof of purchase is required
- Certain items may be non-returnable for hygiene or other reasons
7.3 Details about how to initiate a return, where to send items, and how refunds are processed can be found in our dedicated Return & Refund Policy.
8. Product Information & Availability
8.1 We strive to ensure all product descriptions, images, and information on our Site are accurate and up to date. However, minor variations in colour, size, or design may occur due to screen settings, manufacturing processes, or improvements to our products.
8.2 All products are subject to availability. We reserve the right to discontinue any product at any time.
8.3 If a product is out of stock or unavailable after you place an order, we will notify you promptly and offer a replacement, delayed shipment, or full refund.
9. Accounts & Customer Responsibilities
9.1 You may be able to create a customer account on our Site. You are responsible for keeping your login details confidential and restricting access to your account and devices.
9.2 You agree to provide accurate and up-to-date information when creating an account, placing an order, or contacting us.
9.3 You are responsible for all activities carried out under your account, unless you can prove that such activities were performed by an unauthorised third party without your knowledge and you notified us promptly.
10. Liability & Warranty
10.1 Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be unlawful for us to exclude or limit liability
10.2 To the fullest extent permitted by law, Pickarli shall not be liable for:
- Any indirect, incidental, or consequential losses
- Loss of profits, revenue, business opportunities, or data
- Losses arising from misuse of our products or failure to follow usage instructions
10.3 Our products are intended for normal, personal use only. We do not guarantee that they will be suitable for every specific shoe type, material, or condition. Please follow all usage and care instructions provided.
10.4 If a product is defective or not as described, your rights are set out in applicable consumer laws and in our Return & Refund Policy. Where a defect is confirmed, we may offer a repair, replacement, or refund, at our discretion and in line with legal requirements.
11. Intellectual Property
11.1 All content on the Site, including but not limited to text, logos, graphics, images, videos, icons, and design elements, is owned by or licensed to Pickarli and is protected by copyright, trademark, and other intellectual property laws.
11.2 You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Site or our products without our prior written consent.
12. Privacy & Data Protection
12.1 We respect your privacy and are committed to protecting your personal data. Information on how we collect, use, and protect your data is found in our Privacy Policy.
12.2 By using our Site or placing an order, you agree that your personal data may be processed in accordance with our Privacy Policy.
13. Changes to These Terms
13.1 We may update or modify these Terms from time to time to reflect changes in our business, legal requirements, or Site functionalities.
13.2 Any changes will be posted on this page with an updated “Last updated” date. The revised Terms will apply to any orders placed after the date of publication.
By continuing to use the Site after changes are posted, you agree to be bound by the updated Terms.
14. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from or related to your use of the Site or purchases made from Pickarli shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws specify otherwise.
15. Contact Information
If you have any questions about these Terms, your order, or our policies, you can contact us at:
Pickarli
Office 15242, 182–184 High Street North
East Ham, London, E6 2JA
Phone: +44 7577 304625
Email: support@pickarli.com
Last updated: [11/21/2025]