Refund Policy
Right of Withdrawal
Cancellation Policy & Cancellation Form
A. Cancellation Policy
Introduction
Consumers have the right to withdraw from this contract under the following conditions.
A “consumer” is any natural person who enters into a legal transaction for purposes that are not directly related to their commercial or professional activity.
Right of Withdrawal
You have the right to cancel this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you, or a third party named by you (who is not the carrier), took possession of the last item in your order.
To exercise your right of withdrawal, you must inform us:
Pickarli
Office 15242, 182-184 High Street North
East Ham, London, E6 2JA
United Kingdom
Email: support@pickarli.com
Phone: +44 7577 304625
of your decision to withdraw from this contract by means of a clear written statement (e.g., a letter sent by post or an email). You may use the cancellation form below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient if you send your notice before the 30-day period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except additional costs arising from choosing a delivery method other than our standard shipping option), without undue delay and no later than 14 days from the day we receive your notice of withdrawal.
The refund will be issued using the same payment method you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for the refund.
We may withhold the refund until we have received the returned goods or until you provide proof that you have sent the goods back — whichever occurs first.
You must send the goods back within 14 days from the day you notify us of the cancellation.
Return Address:
Pickarli Returns Department
Office 15242, 182–184 High Street North
East Ham, London, E6 2JA
United Kingdom
The deadline is met if you send the goods before the 14-day period expires.
You will be responsible for the direct cost of returning the goods.
You are only responsible for any loss in value of the goods if this results from handling the product beyond what is necessary to determine its nature, characteristics, and functionality.
General Return Guidelines
- Please avoid damaging or contaminating the items. Return the goods in their original packaging with all accessories included. If necessary, use suitable protective packaging.
- Please do not send returns “cash on delivery” or “postage due.” Return shipping must be paid by the customer.
- The above guidelines (1–2) are recommendations and are not a requirement for exercising your right of withdrawal.
B. Cancellation Form
If you wish to withdraw from the contract, please complete this form and send it to us.
Send to:
Pickarli
Office 15242, 182–184 High Street North
East Ham, London, E6 2JA
United Kingdom
Email: support@pickarli.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s):
________________________________________________________
Address of consumer(s):
________________________________________________________
Signature of consumer(s) (only if this form is submitted on paper):
________________________________________________________
Date:
_________________________
(*) Delete as appropriate