F.A.Q
❌ Can I cancel my order?
An order cancellation is possible within 24 hours
if the order has not yet been shipped.
A cancellation if the order has already been shipped is only
possible after receipt of the goods.
Cancellation before the arrival of the goods cannot be accepted.
Our shipping warehouse is active on weekends, but support is
not available, which is why cancellations cannot always be made
in a timely manner.
Shipping
🚚 How can I track my order?
Once your order has shipped, you will receive an email from us with a tracking number.
Here is our Track Your Order page: https://Pickarli.com/apps/track123
📅 When will I receive my order?
Due to the high volume of orders, the delivery time is currently 5–9 days.
As soon as we have shipped your order, you will receive a shipping confirmation from us by email.
In this email you will also find the link to track the shipment via our shipping service provider.
📦 According to tracking, my package was delivered, but I did not receive any goods. What can I do?
It can happen that the postman forgets to put a collection note in your mailbox.
We would like to apologize for this. In most cases, the shipment of your online order
is at a post office nearby, or it was dropped off at a neighbor's house.
If you cannot find your items, please contact us by email
support@Pickarli.com and we will clarify how we can help you!
📦 Not all items were in the package, what can I do?
Please note that our packages are occasionally sent separately.
If you cannot find your items, please contact us by email
support@Pickarli.com and we will clarify how we can help you!
📦 How do I return my order?
Just send us an email at support@kaliteas.com. Please include your order number
(the number with #) and the reason for the refund. We will usually get back to you
within 24 hours.
📅 When will my return be refunded?
It may take up to 14 days for your return to be processed after it is received.
We will notify you by email once the refund has been made.
If you have not received a notification or refund after 14 days of your return,
we ask you to contact our customer service.
🔄 Can I exchange an item?
Unfortunately, a direct exchange is not possible.
You can return the ordered item to us within 60 days of receipt.
You can place a new order for the desired item.